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Chris Crum | Staff Writer



Google Researcher Looks at Search Habits



Google respects simplicity. That's clear based on the design of

their home page (assuming you don't use iGoogle). It's changed very

 little since the beginning. It's simple, clean, and familiar. A

field study from Google into the search habits of users has made

it even more clear that simplicity reigns supreme when it comes to

search.



We who are to any degree, professionally involved with the search

engine and technology industries often take things for granted. We

know what certain words and phrases mean, and often expect others

to, when the reality is that they don't. I'm not saying I'm the

smartest guy out there either. I am constantly looking up words

and phrases myself (just one of the many useful yet simple features

Google offers).



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Google has acknowledged this though by making its advanced search

tool simpler. Search Quality Researcher Daniel Russell says at the

Official Google Blog:



"Armed with this insight from field studies, we redesigned the

page, simplifying it by removing terms that were unclear to the

average user (the word "occurrences," for example, just didn't mean

anything to many of the Advanced Search page users), moving rarely

used features (numeric range searches, date searches, etc.) into a

part of the page that was expandable with a single click. That

made them easy to get to for people who knew they wanted to search

with those restrictions, but out of the way in a non-threatening

way."



"One of the other things we noted in the field study was that

people often didn't understand how the Advanced Search page

worked. So we added a "visible query builder" region at the top

of the page. As you fill in the blanks, the box at the top of the

page fills in with the query that you could type into Google. It

was our way of making visible the effects of advanced search

operators."



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The product of redesigning the page looks like this(you can see

the old version here). That wasn't what the whole field study was

about though. In Google's ongoing quest to improve search quality,

they observed people's search habits, and found that in the end,

while some of the information retrieved was useful, much of it was

unreliable. In other words, when people are being watched by

researchers, they act differently than they would otherwise.



Eye tracking was an additional component of the field study. They

provided an interesting look at this with the following video. The

red dot in the video represents the movement of eyes on the page

for three different users.



I suggest reading Russell's post in its entirety to get a better

feel for the kind of research he has been doing. In fact, his post

is really only the latest in a series on search quality from the

Google Blog. The series itself is definitely worth checking out

for gaining insight into Google's search quality quest.



Do simple searches provide you the best results? Comment Here:

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Five Ways To Boost Google Product Search Sales

Chris Crum | Staff Writer



Tips Straight From the Google's Mouth



Google has been pretty good about providing holidays tips lately.

They've discussed ways of getting found in Google Product Search

easier, and they have continued with this theme in a new blog post

on the Official Google Base Blog.



The five tips they are now offering include:



- Submit tax and shipping data for your items

- Indclude unique product identifiers

- Use effective titles

- Write accurate descriptions

- Submit your feeds frequently



Submit Tax and Shipping Data



Google provides two ways to submit this data:



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1. Set account-level default values in your Google Base account:

These preferences will serve as the default values for all of your

items. This is the easiest way to set up tax and shipping for your

account.



2. Include item-level override values in your data feeds or via

the Google Base API: These values will override your account-level

default settings for that item.



The company notes that this feature isn't available for single

item posts.



When it comes to taxes, Google provides three options:



- Don't Charge Tax



- Set a tax rate based on the state the item is shipping to



- Use a ZIP code-based estimate.



There are also three shipping options:



- You can specify a flat (or free) shipping rate



- Define custom tables if the shipping rate you charge varies by

price, weight, or number of items



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- Apply a carrier-calculated rate (if based on UPS, FedEx, or USPS)



You can find more information about Tax and Shipping options at

Google's Help Page for this category.



Including Unique Product Identifiers



We've touched upon this before. When you're setting up your data

feeds, Google suggests using key attributes like MPN, UPC, ISBN,

condition, or brand to help increase visibility for relevant

queries.



Use Effective Titles



This is the same principle that should be applied to titles of all

kinds - articles, blog posts, email subject lines, etc. You have to

 grab customers with the title before they will even look at your

item, so this is a very important part. Don't expect to sell much

without an enticing title. That doesn't mean it shouldn't be simple

 and to-the-point. Google says to keep in mind that Product Search

truncates titles to under 70 characters.



Write Accurate Descriptions



If you've gotten their attention with the title, the description

is likely the next thing they will look at, so here is where you

want to provide accurate and specific details about your product.

Google Product Search also truncates these if they are too long

(over 150 characters).



Submit Your Feeds Frequently



Google suggests doing this up to once a day. This should give you

an additional boost in visibility.



If you are not using Google Base already, perhaps this information

will inspire you to do so. Google is laying out details about how

you can better utilize their service. Will you take their advice?



Have any insight on this article? Please comment here:

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